Quiz Results Showing Anonymous

There have been instances where the Quiz Results are showing up in the Quiz Stats with the Name and Email both listed as "Anonymous".

While there are very few instances that will lead to your customer showing up as Anonymous, there are a couple things to do that should limit these issues.

  1. First, be sure that you set the Name Required field to "Yes" in the Quiz Module on the page. See example below:

2. Customers may be abandoning your quiz. So, be sure that your quiz is simple enough and keeps your customers engaged throughout.

3. You can also prevent this from happening by adding another question into the Quiz to collect the Name or Email from the user. That way you can cross reference with your Global Leads list and determine the customer information.

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